Terms & Conditions

Welcome to Brilliance Publishings. These Terms & Conditions ("Terms") govern your access to and use of our website (https://brilliancepublishings.com) and all writing, ghostwriting, editing, design, publishing, and marketing services provided by Brilliance Publishings.

By accessing our website, placing an order, or making a payment, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

1. Eligibility & Age of Consent

By using this website and purchasing our services, you represent and warrant that you are of legal age of consent in your jurisdiction (at least 18 years old in most jurisdictions) to form a binding contract. If you are under the legal age of consent, you are strictly prohibited from accessing this website or ordering our services without verifiable parental or guardian consent.

2. Definitions

"Company," "We," "Us," or "Our" refers to Brilliance Publishings.
"Customer," "You," or "Your" refers to any individual or entity placing an order or using our services.
"Website" refers to https://brilliancepublishings.com and all connected web pages owned by the Company.
"Services" / "Products" refers to all ghostwriting, writing, editing, formatting, cover design, publishing support, and related marketing services delivered by the Company.
"Order" refers to a request made via phone, email, contact form, or online checkout to purchase products or services from the Company.

3. Copyrights, Intellectual Property & Ownership

100% Client Ownership: All materials, manuscripts, content, and artwork drafted, created, or edited by Brilliance Publishings become the sole property of the Customer upon final completion and full payment.
Transfer of Rights: Our professionals and contractors transfer all copyrights and ownership rights to the Company, which in turn assigns them exclusively to the Customer.
Author Recognition: You are recognized as the sole author and owner of your manuscript/deliverable. Brilliance Publishings retains zero rights, royalties, or claims to your finished work upon full settlement of account balances.

4. Payment & Project Initiation

Payment Terms: Full payment or an agreed-upon initial down payment is required prior to project commencement.
Accepted Payment Methods: Orders are confirmed upon receipt of funds via authorized channels, including Credit/Debit Cards, PayPal, and Bank Wire Transfers.
Taxes & Fees: Customers are responsible for any applicable local, state, or international taxes associated with their payment transaction.

5. Revisions Policy & Quality Assurance

We are committed to delivering work that aligns with your initial creative brief. We offer a 14-day revision window following initial deliverable placement.

Revision Turnaround Expectations

24-hour delivery projects: Revisions processed within 24 hours.
24–48 hour delivery projects: Revisions processed within 48 hours.
Longer-term / Complex projects: Revisions processed within 72 hours.

Revision Rules

Revisions must align with the initial project brief provided at order placement. New requirements or directions introduced mid-project may incur additional fees.
Accepting multiple rounds of revisions indicates satisfaction with project progression and affects refund eligibility (see Section 6).

6. Refund Policy

Refund claims are evaluated strictly in accordance with the conditions below.

Change of Mind Window

100% Refund: Claimable within 1 hour of placing the order, provided work on the project has not commenced.
85% Refund (15% Processing Fee): Claimable if requested after 1 hour, but before assigned writers or designers have commenced work.

Partial Refunds (Work in Progress)

75% Refund: Available if requested before initial design, outline, or production work begins.
50% Refund: Available if requested after editing or design work has commenced, but prior to final draft/concept approval.

Incompetent or Late Delivery

Incompetent Delivery: If delivered work fails to meet agreed brief requirements, we will offer unlimited revisions, reassignment to another editor/writer, or store credit pages for future use. If work remains completely off-mark after all revision attempts, a partial refund may be issued by mutual agreement.
Late Delivery: In cases where delivery deadlines are missed due strictly to Company error (and verified by written record), a refund or service discount will be processed following three failed contact attempts. Minor technical issues (such as minor typos or formatting fixes) will be resolved via rapid revisions rather than full refunds.

Non-Refundable / Void Conditions

Refund requests will be completely voided under any of the following conditions:

Special or custom discounted packages have been selected.
The Customer has accepted multiple rounds of revisions for the project.
The Customer has been unresponsive or unreachable for more than two (2) consecutive weeks without prior notice.
The project is placed on hold at the Customer's request.
The creative brief lacked necessary details required to complete the project properly.
The request is based on personal reasons unrelated to service quality (e.g., change of business plan, partner disagreement, or closing business).
The refund is requested after final project approval or beyond the maximum refund timeframe.

Processing Fees & Timeframe

Approved refunds are subject to a deduction of transaction processing fees ($150 or 10% of total payment, whichever is lower).
All refund claims must be formally submitted within 120 days of delivery (and within 90 days from original payment date). Claims submitted after these periods will not be entertained.

7. Communication Policy (SMS & Email)

Opt-In Consent: By providing your email address and phone number, you consent to receive project updates, service alerts, and occasional promotional communications in compliance with US and Canada 10DLC TCR standards.
Opt-Out Options: You can unsubscribe from marketing emails at any time using the "Unsubscribe" link provided. To stop receiving SMS messages, reply STOP at any time.
Messaging Rates: Standard message and data rates applied by your mobile carrier may apply.

8. Disclaimer & Limitation of Liability

No Express Warranties: All products and services are provided "as is" without any express or implied warranties. While we strive for absolute accuracy, Brilliance Publishings does not guarantee that service descriptions, turnaround times, or website content are completely error-free.
Third-Party Trademarks: All company logos and trademarks appearing on our website (including distribution channels and printing platforms) are the property of their respective owners. Brilliance Publishings is not affiliated, endorsed by, or officially connected with these trademark owners. All third-party trademarks are used solely for identification purposes.
Limitation of Liability: Brilliance Publishings and its affiliates shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our website or services.

9. Contact Information

For any questions, concerns, or inquiries regarding these Terms & Conditions, please contact us: info@brilliancepublishings.com or +1 (616) 280-5012.

Terms And Conditions